General

  • How does it work?

HAT services allows you to hire a technician to provide you technical support at your preferred time and location. We deliver a wide range of professional and technical support services to suit all your electronic and IT needs.

Make your first appointment with HAT.services in 3 easy steps!

  1. Select the service category and provide us your contact details & device information such as the brand, model and description of the service required
  2. Choose your service location (if it differs from your billing address) and your preferred service date and time.
  3. A technician will be assigned and he will be contacting you regarding your appointment details

  4. View Video for more information .........



  • Is HAT trustable?

We are backed by a SGX listed company with the largest service and repair network in Singapore. Our repair network is ISO9001-2015 certified.

  • How can I contact HAT for further enquiries?

You may call our hotline at +65 6586 7777 from 9am to 5.30pm (Mon-Fri), 11am to 3pm (Sat) or email us at support@hat.services. Alternatively you may want to submit your enquiries through the contact form located at the 'Contact Us' tab on the top right corner of the portal.

  • Can I request to service more than 1 device in a single OSR?

Yes you can! The technician shall quote you accordingly for the devices you need support for.

  • Why should I book my technicians through HAT?

With 20 technicians on standby, HAT has the largest pool of certified technicians available in Singapore. This allows HAT to match you with a qualified technician easily and quickly. Moreover, all services provided through HAT is 100% monitored and guaranteed by HAT.

  • How is HAT different from other IT or Technical Support companies?

HAT is a portal where we collaborate with technical service providers; individuals and companies to provide technical services to you. This collaboration arrangement is done through stringent screening and verification. This differentiates HAT from other non-verified IT support companies.

  • How do you certify your technicians?
In our on boarding process, all our technicians will go through extensive interviews, industry quiz and skills verification, as well as a deep background check.


Account

  • Do I need to register to apply for HAT services?

Registration must be made in order to apply for a HAT Online Service Request (OSR).

  • How do I register?

Registration can be made before or during creation of an OSR. Go to ‘Register’ on the top right corner of the page for pre-registration or after you have chosen your OSR options.

  • Forgot password?

Simply click on the 'Forgot Password ?' option at the Log In page and you be directed to another page for you to enter your email address and a follow up link will be emailed to you where you can then reset your password. Please check email spam folder if you are not able to find the email in your inbox.

  • Am I eligible to use a HAT coupon?

HAT coupons will be give out during HAT’s promotional periods and/or offered as an online code through various online channels.

Example: An online discount code will be sent to you when you sign-up as a new member, or a physical coupon may be given out during our outdoor roadshows.

  • What must I do to receive a HAT coupon?

All customer are entitled to use HAT coupon given to them subject to terms and conditions stipulated in the coupon.

  • Will I be able to view all my previous OSRs?
All your completed OSRs will be located at the Dashboard page under the 'Completed OSR' option.


Appointment

  • Can I reschedule my appointment after confirming?

Please contact our Hotline at +65 6586 7777 to reschedule your appointment.

  • Can I cancel/reschedule the OSR when I have already submitted/paid for the deposit?

You can at any time cancel any individual visit.

There are no fees for cancellation/rescheduling of the OSR if your booking has not been confirmed by the technician/service provider before the service date & time. Refund will be made for the Deposit / Booking Payment.

If the OSR is cancelled/rescheduled after it has been confirmed by the technician/service provider less than 24 hours to the service time, a SGD$15.00 administrative fee will be charged as stated on our Website either by deduction from the Deposit (if applicable) / Booking Payment or by charging your credit / debit card / PayPal account.

  • What if the technician is late?

Technician will always be in contact with you should he/she need more time to travel to your location.

  • How do I know if my appointment is confirmed?

Upon assigning a technician, an email confirmation will be sent to you. The assigned technician will contact you within 24 hours to confirm the actual appointment date and time.

  • I prefer to get the same technician or my subsequent appointments. How do I do so?

Please contact our support service at support@hat.services, hotline +65-65867777 or Online Chat.

  • What if I don't get an assigned technician confirmation within 24 hours?
HAT.services aims to provide every OSR with a confirmation within 24 hours. However, if a suitable technician is not assigned within 24 hours, we will issue a full 100% refund of the booking fee / deposit to you.


Payment

  • Are there any hidden cost/fees?

All services costs are transparent, make known and to be confirmed by customer before commencing of work. If have any queries regarding the cost of your repair(s), please contact our hotline or email us.

  • What are the payment methods?

Payment can be made via credit card. We accept PayPal, MasterCard, Visa & American Express. We strongly recommended all payment for HAT.services paid through our payment gateway.

  • Do you accept Cash?

We do not accept Cash payment.

  • Are there any charges for rescheduling or cancellation of appointment?

You can at any time cancel any individual visit.

There are no fees for cancellation/rescheduling of the OSR if your booking has not been confirmed by the technician/service provider before the service date & time. Refund will be made for the Deposit / Booking Payment.

If the OSR is cancelled/rescheduled after it has been confirmed by the technician/service provider less than 24 hours to the service time, a SGD$15.00 administrative fee will be charged as stated on our Website either by deduction from the Deposit (if applicable) / Booking Payment or by charging your credit / debit card / PayPal account.

  • Can I get a refund if I cancel an appointment that's been confirmed?
No refunds or credits will be provided once the customer's credit card has been charged.

Refunds or credits may only be granted under special circumstances, such as a result of specific refund guarantee promotions, or to correct any errors made by HAT.services.

  • How much does HAT charge per hour?

HAT do not charge by hourly basis. Service cost and fees depends on the specific service required.

  • Are your services inclusive of GST?

Currently, HAT.services is not GST registered.

  • Are there any extra charges for services on weekends and public holidays?
This is subjected to individual technician assigned to you. Usually on weekends and public holidays, there may be a surcharge of 20% to 30%.


Service

  • How do I qualify to be a HAT technician?

To be a HAT technician, you need to have at least 2 to 3 years of experience and with necessary qualifications for categories of services you wish to provide.

  • How does the '100% Money Back Guarantee' policy applies?

Since technical service is a very personalized and subjective service, we cannot offer refunds to our clients. However, we want you to be 100% satisfied with Hat.services. If you are not completely satisfied with your technical service, simply contact us within 24 hours of your service and we will re-service the specific areas that you are dissatisfied with.

Hat.services's 100% Money-Back Guarantee is our promise to you that in the event of theft/damage to your property, we will refund you your service fee upon complete verification of the theft/damage. You must inform us within 24 hours of the occurrence. Refunds will take between 7 to 14 working days upon completed verification.

  • What happens when in the event of after servicing my unit, it still has defects?

All services provided come with one to six month service warranty depending on the type of services.

  • Are there any warranties after servicing with HAT?

We provide up to 180 days of warranty for replaced parts or technical services rendered to you.

  • Do you use original parts?

Subject to availability, we always aim to use original parts or OEM equivalent.

  • Is there anything the technicians cannot do that we should be aware of?

Technicians are not supposed to collect any form of payment directly from the customers. This is to prevent fraud or the ability to settle any dispute being compromised.

  • What if I'm not happy with the service?

If you are not completely satisfied with technical service provided, simply contact us within 24 hours of your service and we will return to re-service the specific areas are dissatisfied with. (100% Money Back Guarantee)